Frequently Asked Questions

Yes, it is safe to shop at Lustery with your credit or debit card, or via Amazon Pay, PayPal, Afterpay, Klarna or other payment providers. Payment providers may differ depending on your location.

We promise to keep your name, address, credit card details and any other information you give us secure.

Lustery will not, under any circumstances, sell your data to a third party. We only use your data for marketing purposes of our own, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider.

You can read our full Terms and Conditions and our Cookie Policy to find out more.

We offer a number of delivery options which vary in cost depending on how quickly you want your order to arrive. Free delivery is available on orders over £50. You'll always be able to choose a delivery option and see its cost before completing your order.

Please see our delivery page for more details.

We ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Israel, Jersey, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and Switzerland.

Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.

Bear in mind that courier services require Lustery to have a return address on all orders.

If you're out when your package is due to be delivered, your mail person will find a safe place to leave your parcel. If they're not able to leave the parcel in a safe place, you'll either receive an email explaining the next steps or you'll receive a card through the letterbox.

If your parcel is sent to a local collection point, it'll be held for 7 days before being returned to us. Take the missed delivery notice and photo ID registered to your delivery address when you collect your order in person.

If your order still hasn’t arrived, or you can’t locate it, please contact us within 14 days of your estimated delivery date. Otherwise, we'll be unable to support your claim.

You can pay by debit or debit card – we accept Visa, MasterCard and American Express. You can also pay via Apple Pay, PayPal and Google Pay, or spread the costs of your payment via Klarna.

Once an order has been placed, you won't be able to cancel it. However, you can easily return the item to us for free. Visit our order returns page.

You have 30 days from the date of purchase to make a return. Products should be unopened, unused or unworn, and have their original packaging and tags intact. For more information, check out our returns policy.