Frequently Asked
Questions

Yes. Lustery uses secure checkout technology and trusted payment providers to process online payments. Available payment methods may include Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and Klarna.

We take appropriate measures to protect your personal information, including your name, address and account information.

Lustery does not sell your personal information. We use information where necessary to process orders, provide customer service, operate our website and, where permitted or consented to, communicate marketing offers or request customer feedback.

For full information, please see our Privacy Policy and Cookie Policy .

UK Standard delivery costs £4.99 and is free when you spend £50 or more.

Express delivery costs £5.99 and Premium next-working-day delivery costs £7.99.

International delivery to supported destinations costs £20.00.

See our Delivery Information page for full details.

Lustery delivers within the United Kingdom and to a range of supported international destinations.

Current destinations and delivery prices are listed on our Delivery Information page.

Yes. Lustery orders are sent in discreet outer packaging without obvious product descriptions displayed on the outside of the parcel.

Where required by the delivery service, a return address may still appear on the parcel.

If nobody is available when delivery is attempted, the carrier may leave the parcel in a suitable safe place, attempt redelivery or send instructions explaining how to collect or rearrange delivery.

The exact process depends on the delivery service handling your parcel.

First check your tracking information and any delivery notifications from the carrier.

If your estimated delivery date has passed and you still cannot locate your parcel, please contact Lustery Customer Support with your order number so we can investigate.

You can pay using supported debit or credit cards, including Visa, Mastercard and American Express.

Depending on availability at checkout, additional payment methods may include Apple Pay, Google Pay, PayPal and Klarna.

If you need to change or cancel an order, contact our customer support team as soon as possible.

Once an order has entered processing or has already been dispatched, we may be unable to stop it. You may still be able to return eligible products in accordance with our returns policy.

Eligible products may be returned within 30 days of purchase. Products should be unopened, unused or unworn and have their original packaging or tags intact.

Hygiene restrictions apply to intimate products. Faulty products may be covered separately under our product guarantee.

Please see our Returns & Refunds page for full information.